Frequently Asked Questions - Get Answers
Q: How Quickly will I get paid?
A: Prompt Payment Policy: We will mail your payment check (or pay you via Paypal if that is your choice) the next business day after we receive and inspect your device at our facility. We will pay you as soon as we confirm condition of your device and payout amount (via email or telephone).
Q: How secure are my transactions with your company?
A: We are VeriSign Secured and TRUSTe certified. This means that our site has the capability to deliver secure, trustworthy and legitimate transactions when you sell us your iPhone.
Q: How do I ship my device for free?
A: Cash for iPhones will send you a box and a prepaid USPS shipping label at absolutely no cost. The only thing you need to do is secure your device inside the box and drop it off at the nearest USPS location.
Q: I have sensitive information stored in my device. Should I erase it myself?
A: We irrevocably delete every bit of data in your iPhone before processing it any further. If you wish to permanently erase all the information (music, apps, email, settings, messages, photo) yourself, go to Settings > General > Reset > Erase All Contents and Settings. Rest assured that we double check the permanent erasure of all information.
Q: How soon will I get my cash?
A: We will send you payment via PayPal or mailed check the moment you agree to the terms and conditions from our customer service representatives. Rest assured that we offer nothing but top dollar for your iPhone!
Q: What does “instant cash option mean”?
A: This means you prefer to use the fastest payment method we can offer: money transfer via PayPal. Exactly how quick? As soon as we click the Send Money button, there’s no stopping you from receiving cold cash for your iPhone.
Q: What if my device is in really bad shape?
A: We will still buy the device if you wish to sell it. You can start by filling out our Instant Quote. We are committed to giving top dollar for iPhones – even if it’s falling apart!
Q: What other electronic devices and gadgets can I sell?
A: We have premium offers for iPhone and iPods. If you wish to sell your used, old or broken devices like laptops, smart phones, tablet pcs, iPads and Blackberrys, you can visit our dedicated sites below: